service request

Thermo-Tech Windows Commitment to Service Excellence

Thermo-Tech Windows is committed to providing energy-efficient, quality products constructed to our high standards of excellence. Even with our impressive record, there may be an instance when a product concern arises that requires our technical expertise. We're ready to help.

Our knowledgeable staff works with you to quickly resolve product concerns. How fast? We strive for a solution within ten working days from the date we are notified. We'll confirm your product concern via email within 24 hours (one business day) from when you notify us. In the unusual case where a part must be special ordered and it will take more than ten working days to obtain it, we will personally notify you.

To expedite the process, we encourage you to first contact your local Thermo-Tech dealer. As a trained professional representative for Thermo-Tech, your dealer knows what to expect from our products. Just as important, your dealer knows about your windows and what you expect from them, which can help expedite the resolution process. If you prefer, fill out the Request for Service form below or call with our Service Department at 1-877-565-0159 ext. 600.

Thermo-Tech Windows and Doors
is located at:
1120 38th Avenue NE
Sauk Rapids, MN 56379

Our Service Department hours are from 7am - 5:00pm (CT) M-F
Phone: 1-320-529-4012 ext. 600
Fax: 1-320-529-4017
Toll-Free Phone: 1-888-826-4944
Toll-Free Phone: 1-877-565-0159 ext. 600
Toll-Free Fax: 1-877-565-0160
info@thermo-techwindows.com

Request for Service form

Please fill out the form below. A Service Department representative will contact you after your request has been received.

IMPORTANT: Missing or incomplete information may cause delay in service completion.

* = required.

Date*
Please enter the Date.

Dealer Name
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Address
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City
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State, Zip
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Phone
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Yard Contact
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Original Order #
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Original Order Date
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Job Name*
Please enter the Job Name.

Address*
Please enter the Address.

City*
Please enter the City.

State, Zip*
Please enter the State and Zip Code.

Home Phone*
Please enter the Home Phone number.

Cell Phone
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Work Phone
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Occupied

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Closing Date
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Type of Window/Door

Please enter the Type of Window/Door.

Size of Window/Door (Frame Dimensions)*
Please enter the Size of the Window/Door.

Color of Window/Door

Please enter the Color of the Window/Door.

Grid Pattern

Please enter the Grid Pattern.

Grid Material

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*Please note: Accentirm is no longer available for replacement glass.
Description of Work Request*
Please enter a Description of the Work Requested.

Glass Unit Only

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If Surface Flaw, Please Describe
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Visible Glass Size
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Visible Glass size is glass surface measurement vinyl to vinyl.

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IMPORTANT: Provide accurate sash or glass measurements. Field measurements ARE chargeable on an hourly basis afer first year.
Directions to Job Site
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Enter your Email Address for Confirmation*
Please enter a valid Email Address.

Notify Others of Your Request
Email Address
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Email Address
Please enter a valid Email Address.

Upload Picture (Must be in jpg format. 8mb max. size.)
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Upload Picture (Must be in jpg format. 8mb max. size.)
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Upload Picture (Must be in jpg format. 8mb max. size.)
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