Thermo-Tech Premium Windows and Doors

Customer Service Representative

Job Category: Customer Service
Full-Time
Sauk Rapids, MN, USA

The Customer Service Representative acts as the primary inside contact for all assigned accounts. Duties include processing orders and quotes, answering product-related questions, resolving customer concerns, and ensuring overall customer satisfaction. The Customer Service Representative has a thorough knowledge of current and past Thermo-Tech products and services and serves as an inside resource for product knowledge and company policies and procedures. The Customer Service Representative is a resource for Customer training and product demonstrations.

Essential Functions:

  • Enters Customer Orders, Quotes and Service (received via phone, fax, and e-mail) accurately and timely into Thermo-Tech’s computerized manufacturing system.
  • Produces accurately and timely AutoCAD drawings of window & door configurations as required by the individual customer orders and quotes.
  • Develops and maintains a thorough knowledge of Thermo-Tech’s product offering and process as a means to facilitate effective workflow and professional communications with both external customers and internal personnel.
  • Facilitates customer communications, accurately answering and resolving customer order and product performance concerns while escalating issues as needed.
  • Acts as back up for department personnel to include processing of incoming phone calls, distribution and processing of mail, printing of invoices, faxing and filing of service and customer orders.
  • Aids in the development and delivery of training on Thermo-Tech’s product offering and process for both external customers and internal personnel. External customer delivery will include travel and possible overnight stays for tradeshows/exhibits.

Education and Experience:

  • Minimum of a High School Diploma or equivalent or two-year post-secondary degree preferred
  • Five years customer service experience without a two-year degree or two years’ experience with a two- year degree.
  • Computer knowledge especially with Microsoft Office products
  • Strong problem-solving ability
  • Highly motivated, focused, organized employee who can work in a team environment or independently
  • Able to multitask
  • Ability to effectively demonstrate to and train others
  • Mechanical Aptitude
  • Exceptional communication skills
  • Ability to deal with various personality types

Please send resume to:
Thermo-Tech Windows LLC
Attn: Human Resources
1120 38th Avenue Northeast
Sauk Rapids Minnesota 56379
Or email them to: jobs@thermo-techwindows.com

Download Job Description (PDF)

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